Managed Cloud Backup

Online Data Backup and Recovery

What We Provide

Delivered from our UK data centre, Altinet’s Online Backup is a cloud based managed backup service which automatically replicates data from our clients on- site storage to our data centre at scheduled intervals. We remove the need for organisations to invest in additional on-site disaster recovery equipment. Altinet’s Managed Backup integrates multiple 3rd party vendors enabling our solution to act as the offsite disaster recovery option to the on-site local storage.

Documentation

Altinet's Managed Cloud Backup

Altinet's Technical Support

SLA's

We act as a single point of contact for all your technical requirements. Thus, we help you keep your system running effectively, without technical difficulties or network downtime.

Phone & Web

Our customer portal enables you to track your support tickets and check on the progress as well as discuss the ticket with the engineer. The support process is designed to be as interactive and as transparent as possible.

Dedicated Account Manager

Alongside the support process we have a team of technical experts who are each assigned to specific accounts. This enables the customer to have a single point of contact for all support cases and technical questions.

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