Altinet employees are expected to be competent in their roles, helpful, and stewards of customer information that is stored on products in the Altinet Datacentre and on our suppliers’ infrastructure. Altinet has established a number of measures to ensure that our customers and their data are protected.
All employees are required to accept and acknowledge in writing Altinet’s policies for non- disclosure and protection of Altinet and third party information. Altinet’s technical support team understand that during their day to day activities they may come into contact with customer information and data and they must keep this information confidential.
All Altinet employees including technicians are trained in a variety of ways. All employees receive class time training with the Altinet Management Team and HR specialists, this includes a Data Protection element. New technical employees also spend a large amount of time learning about the individual products that we provide, including getting the relevant accreditations. Product knowledge is tested through a formal online training university for all the products in Altinet’s portfolio.
All Altinet staff receive ongoing training throughout their employment.
When an employee leaves Altinet a formal process is followed to ensure all access to business systems is revoked.
Altinet leases space in Amazon Web Services European Data Centres and each location is equipped with the following:
Network firewalls built into Amazon VPC, and web application firewall capabilities in AWS WAF let you create private networks, and control access to your instances and applications
Encryption in transit with TLS across all services
Connectivity options that enable private, or dedicated, connections from your office or on-premises environment
AWS Identity and Access Management (IAM) lets you define individual user accounts with permissions across AWS resources
AWS Multi-Factor Authentication for privileged accounts, including options for hardware-based authenticators
Controlled access systems requiring key-card authentication
Video-monitored access points
Climate control systems
Waterless fire-suppressant systems
Redundant power (generator backup, UPS, no single point of failure)
Redundant Internet connectivity
ISO and/or SOC II certified
Altinet is aware that customers knowing the location of their data is essential for meeting legal compliance and data protection laws. As above Altinet leases Data Center space from AWS and all locations used for Altinet services are based in European Union.
All Altinet services are hosted in AWS and are built in a High Availability mode that is durable and designed top operate continuously without failure. All services are regularly tested.
Data stored in the Altinet Managed Services solutions is our customer’s data and we protect their right to make decisions about that data and we are transparent about what happens to that data. All customers that use the Altinet services are still and always will be the owner of that data.
Customer data is defined as all data, including text, sound, video, or image files and software, that you provide to Altinet, or is provided on your behalf. Altinet will use your data only to provide the services we have agreed upon, and for the purposes that are compatible with providing those services.
All customers can access their data at any time for any reason.
Except for the below, Altinet does not share customer data with our marketing suppliers nor do we use the data in-house for marketing.
Troubleshooting aimed at preventing, detecting, and repairing problems affecting the operation of services
Ongoing improvement of features, such as those that improve the reliability of our services, or involve the detection of, and protection against, threats to the services or customer data (such as malware or spam)
Providing personalized customer experiences
Contacting you about new products and services
Altinet use logical isolation to segregate customer data. Altinet’s cloud services are multi-tenant services, meaning that your data, deployments, and virtual machines may be stored on the same physical hardware as that of other customers. When data from many customers is stored at a shared physical location, Altinet logically segregates storage and processing for different customers through specialized technology engineered specifically for that purpose.
Altinet takes strong measures to protect customer data from inappropriate use or loss and to prevent customers from gaining access to one another’s data.
Altinet works with other technology companies to provide services, such as Message Archiving, Web Filtering and Email Security. Altinet’s legal team has ensured that all suppliers meet the standards outlined above and some of the key technology partners Data Protection information can be found at the following links:
Barracuda Networks: https://www.barracuda.com/support/Security
CMS Distribution: https://www.cmsdistribution.com/privacy-policy/
If you, the customer, terminate your subscription or if it expires (except for free trials), Altinet will remove all data from the relevant service within a maximum 12-month period.
Altinet will disable the service and may delete all customer data at its discretion, including any cached or backup copies.
In the multitenant environments of Altinet managed services, we take careful measures to logically separate customer data to help prevent one customer’s data from leaking into the data of another customer, as well as to help block any customer from accessing another customer’s deleted data.
Altinet have a separate GDPR statement, which can be found at www.altinet.co.uk
Altinet also have available individual GDPR whitepapers for each of the following Managed Service Offerings:
Altinet Managed Email Security
Altinet Managed Cloud Backup
Altinet Managed Next-Generation Firewalls
You may contact us by email at firstname.lastname@example.org at any time, to request that we:
Update any Personal Information which is out of date or incorrect;
Delete any Personal Information which we are holding about you;
Delete any employee information that may have activated their RBT (Right to be forgotten);
Restrict the way that we process your Personal Information;
Provide your Personal Information to a third-party provider of services; or
Provide you with a copy of any Personal Information which we hold about you.
We will consider all such requests and provide our response within the time period stated by applicable law.
You have the right to ask us to not process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. Alternatively, you can contact us by email at email@example.com at any time. If you have previously given your consent to the use of your Personal Information for marketing purposes, you can choose to stop receiving marketing communications which we send to you from time to time by following the unsubscribe instructions included in such communications. Alternatively, you can opt out of such communications at any time by contacting us by email at firstname.lastname@example.org .
You can choose to opt-out from your Personal Information being used for any purpose that differs from the purposes notified to you when we collected your personal information; or disclosed to any third party.
If you would like to do this, please contact us as set forth in the Contact Us section of this website. Please note that opting-out may prevent us from providing you with our services or information requested by you.
Altinet’s Privacy Statement is subject to change