Our experience and expertise in the IT security and storage industry, allows us to work in a consultative way with our customers – ensuring best practice and latest technology protects the users and networks of our valued clients.
We work with a wide range of global, market-leading vendors to ensure that each one of our customers has the right solution that meets their individual requirements, on each project.
Altinet are also an Arrow Business Communications company – a leading UK communications specialist with over 20 years of Telecoms experience. Find out more by reading the press release
OUR VISION
To enable customers to fearlessly expand their use of IT.
OUR MISSION
To give organisations a connection to our IT security and storage champions to enable customers to fearlessly expand their use of IT and reach their business goals by providing a simple path to leveraging the most innovative IT technology, delivered by the most skilled employees, creating the most trusted, strategic customer relationships.
CHARITY
The charity work carried out by our staff is an important part of Altinet’s values and our commitment to help the local and national communities. All our employees make a contribution towards aiming to increase our fund raising year-on-year. We support multiple charities and are always open to helping our customers and partners charities where possible.
CSR
At Altinet we take our responsibilities very seriously, whether this be ensuring we are considering the environment in which we operate or the way we conduct ourselves in the office and externally with customers and partners. We also support our local communities and charities and will continue to do so. All Altinet staff recognise that all their actions represent the organisation and the impact it has on our customers, partner, prospects, colleagues and other audiences.
ALTINET’S TECHNICAL SUPPORT
SLA's
We act as a single point of contact for all your technical requirements. Thus, we help you keep your system running effectively, without technical difficulties or network downtime.
Phone & Web
Our customer portal enables you to track your support tickets and check on the progress as well as discuss the ticket with the engineer. The support process is designed to be as interactive and as transparent as possible.
Dedicated Account Manager
Alongside the support process we have a team of technical experts who are each assigned to specific accounts. This enables the customer to have a single point of contact for all support cases and technical questions.
ENQUIRY
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