We work with clients in public and private sectors to design, develop and implement a variety of solutions, to meet the ever changing IT landscape.
Our experience and expertise in the IT security and storage industry, allows us to work in a consultative way with our customers - ensuring best practice and latest technology protects the users and networks of our valued clients. We work with a wide range of global, market-leading vendors to ensure that each one of our customers has the right solution that meets their individual requirements, on each project.
The charity work carried out by our staff is an important part of Altinet’s values and our commitment to help the local and national communities. All our employees make a contribution towards aiming to increase our fund raising year-on-year. We support multiple charities and are always open to helping our customers and partners charities where possible.
At Altinet we take our responsibilities very seriously, whether this be ensuring we are considering the environment in which we operate or the way we conduct ourselves in the office and externally with customers and partners. We also support our local communities and charities and will continue to do so. All Altinet staff recognise that all their actions represent the organisation and the impact it has on our customers, partner, prospects, colleagues and other audiences.
We act as a single point of contact for all your technical requirements. Thus, we help you keep your system running effectively, without technical difficulties or network downtime.
Our customer portal enables you to track your support tickets and check on the progress as well as discuss the ticket with the engineer. The support process is designed to be as interactive and as transparent as possible.
Alongside the support process we have a team of technical experts who are each assigned to specific accounts. This enables the customer to have a single point of contact for all support cases and technical questions.